Friday, June 22, 2007
Copy for thank you messages too
Ouch...I just got one of those "out of the office" emails from someone who is (wisely) trying not to spend too much time on email. The message said, "I will get back to you at my earliest convenience."
Rude!
What about "I'll get back to you as soon as I can. If you're a client, please feel free to call. If you're seriously considering hiring me for a project then [followed by action steps]."
I suspect the author of this email didn't bother to send it to yourself or just got busy. We all mess up. But in my opinion, a lot of customers (and potential customers) are getting alienated.